HP Pavilion 17 Notebook PCHP Pavilion 15 Notebook PCMaintenance and Service Guide
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3. Remove the TouchPad board by carefully pushing the TouchPad down (2) and routing the cablethrough the opening (3) (the cable was disconnected earli
3. Lift the battery board (2) to remove it.Reverse this procedure to install the battery board.Optical drive connectorNOTE: The optical drive connecto
Reverse this procedure to install the optical drive connector board.92 Chapter 6 Removal and replacement procedures for Authorized Service Provider
USB boardDescription Spare part numberUSB board for use with HP Pavlion 17 Notebook PC computer models 767120-001USB board for use with HP Pavlion 15
Hard driveDescription Spare part number1 TB, 5400 rpm, 9.5 mm 778192-005750 GB, 5400 rpm, 9.5 mm 778190-005500 GB 5400 rpm 9.5 mm 778188-005500 GB 540
If it is necessary to disassemble the hard drive:▲Remove the hard drive cable (1), and then remove the hard drive bracket (2).Reverse these procedures
Description Spare part numberIntel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,15 W) for use with Windows Stan
Description Spare part numberIntel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W for use with FreeDOS and UbuntuLinux779127-001Intel Core i3-4005
Description Spare part numberIntel Core 830Mi3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15 W for use with WindowsProfessional HP Pavilion 15 Notebook PC
Description Spare part numberAMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use withFreeDOS and Ubuntu Linux HP Pavilion
1 Product descriptionCategory Description AMD IntelProduct Name HP Pavilion 17 Notebook PCHP Pavilion 15 Notebook PC√√Processors Processors are attach
Description Spare part numberAMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for usewith Windows Standard HP Pavilion 15
●Speaker cable (4)2. Disconnect the following cables if you have not already done so:●Subwoofer cable (1)●Optical drive cable (2)●Hard drive cable (3)
3. Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2).NOTE: The power connector cover has two screws, however, th
SpeakersDescription Spare part numberSpeaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PCcomputer models7637
Memory modulesDescription Spare part number2 GB memory module 691739-0054 GB memory module 691740-0058 GB memory module 693374-0052 GB memory module 6
3. Slide the memory module forward (2) to remove it.Reverse this procedure to install a memory module.RTC batteryDescription Spare part numberRTC batt
2. Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the systemboard.Reverse this procedure to install the RTC battery
1. Release the metal clip to disconnect the power connector cable (1) from the system board.2. Disengage the cable from the clips (2).3. Release the c
1. Turn the system board upside down.2. Disconnect the fan cable from the system board, and then remove the piece of tape that securesthe fan to the h
Description Spare part numberFor use only on computer models with Intel processors discrete memory 19 W 767340-001For use only on computer models equi
Category Description AMD Intel●AMD Radeon R5 Graphics●AMD Radeon R4 Graphics●AMD Radeon R3 Graphics●AMD Radeon R2 GraphicsSwitchable Discrete Graphics
NOTE: There is thermal paste between the heat sink and the processor.Reverse this procedure to install the heat sink.110 Chapter 6 Removal and repla
Power button boardDescription Spare part numberPower button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001Power butt
7 Windows – Using Setup Utility (BIOS) andHP PC Hardware Diagnostics (UEFI)Setup Utility, or Basic Input/Output System (BIOS), controls communication
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only
To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.The BIOS searches three places for t
8 Ubuntu Linux – Using Setup Utility (BIOS)and System DiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between al
Displaying system information1. Start Setup Utility.2. Select the Main menu. System information such as the system time and date, and identificationin
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
NOTE: After a message on the screen reports a successful installation, you can delete thedownloaded file from your hard drive.Using Advanced System Di
9 SpecificationsComputer specifications MetricU.S.Dimensions:Width for HP Pavilion 17 Notebook PCWidth for HP Pavilion 15 Notebook PC41.95 cm38.45 cm1
Category Description AMD Intel●8192 MB (8192 MB×1 or 4096 MB×2; not supported on computermodels equipped with a 32-bit operating system)●6144 MB (4096
MetricU.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits f
Display Specifications (15.6-in) MetricU.S.Active diagonal size 39.6-cm 15.6-inResolution 1600x900 (HD+)Active area 309.399x173.952PPI 112Surface trea
Hard drive specifications 1. 5 TB, 5400rpm*1 TB* 750 GB* 500 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 7 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 107 g 1
8X DVD-ROM 10,800 KB/sec24X CD-R 3,600 KB/sec16X CD-RW 2,400 KB/sec8X DVD+R 10,800 KB/sec4X DVD+RW 5,400 KB/sec8X DVD-R 10,800 KB/sec4X DVD-RW 5,400 K
10 Windows 8.1 – Backing up, restoring, andrecoveringThis chapter provides information about the following processes:●Creating recovery media and back
●If your computer does not include an integrated optical drive with DVD writer capability, but youwould like to create DVD recovery media, you can use
●If you have replaced the hard drive, you can use the Factory Reset option of HP Recoverymedia to restore the factory image to the replacement drive.
To start HP Recovery Manager from the HP Recovery partition:IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (selectm
11 Ubuntu Linux – Backing up, restoring, andrecoveringRecovery after a system failure is as good as your most recent backup. As you add new software a
To create the restore image:1. Click the System menu icon at the far right of the top panel, and then click System Settings >Backup.2. Select Stora
Category Description AMD IntelAudioand videoSupports:Dual speakersHP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by30 frames per
3. Select Storage from the panel on the left side of the window, click the down-arrow next toBackup Location, and select Ubuntu One from the drop-down
12 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 22
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg
Country/region Accredited agency Applicable note number2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug
13 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household
IndexAAC adapter 9, 10spare part numbers 36, 37, 38support 5action keysidentifying 15adapter, HDMI to VGA 37Advanced System Diagnosticsusing for Ubunt
Hhard driveproduct description 3removal 94spare part numbers 30, 35,38, 54, 94specifications 122Hard Drive Hardware Kitcontents 35, 36, 45, 54, 55,94s
set requirements 131spare part numbers 36, 38power lights, identifying 7, 8, 13power requirements, productdescription 5processor, product description
Ttop coverspare part numbers 20, 40,41, 42, 43, 44, 48, 49, 50, 51touchapd boardspare part numbers 56TouchPadbuttons 12TouchPad button boardremoval 89
Category Description AMD IntelKeyboard/pointingdevicesFull Size Textured island-style Keyboard with numeric key pad blackFull Size Textured island-sty
2 External component identificationFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your compu
Right sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light●On: The computer is on.●Blinking
Component DescriptionNOTE: The security cable is designed to act as adeterrent, but it may not prevent the computer from beingmishandled or stolen.Com
Left sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power connector Connects an AC adapter.(2)AC
© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.AMD and AMD Radeon are trademarks ofAdvanced Micro Devices, Inc. Intel, Core,and Pentium are
Component Description(1)Power connector Connects an AC adapter.(2)AC adapter light●Amber: The battery is charging.●White: The AC adapter is connected
DisplayComponent Description(1) Internal display switch Turns off the display and initiates Sleep if the display is closedwhile the power is on.NOTE:
TopTouchPadComponent Description(1) TouchPad zone Reads your finger gestures to move the pointer or activateitems on the screen.NOTE: The TouchPad a
LightsComponent Description(1)Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shu
Buttons and speakersComponent Description(1)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, p
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy
BottomComponent Description(1)Battery lock Locks the battery in the battery bay.(2) Battery bay Holds the battery.(3) Vents (4)NOTE: The number of
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
3 Illustrated parts catalogComputer major componentsNOTE: HP continually improves and changes product parts. For complete and current informationon su
Iterm Component Spare partnumber(1) Display assembly, 15.6 inDisplay assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This
Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a
Iterm Component Spare partnumber(2) Top cover (includes keyboard and cable): Top cover for HP Pavilion 15 Notebook PC computer models: With full s
Iterm Component Spare partnumber With full size textured island-style Keyboard and numeric keypad black for use in SouthAfrica762529-FP1 With full s
Iterm Component Spare partnumber With full size textured island-style Keyboard and numeric keypad white for use in SouthAfrica762530-FP1 Top cover f
Iterm Component Spare partnumber With full size textured island-style Keyboard and numeric keypad white for use in Spain 765807-071 With full size t
Iterm Component Spare partnumber(5) WLAN module: Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer modelsequipped with Intel pr
Iterm Component Spare partnumber Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use withFreeDOS and Ubuntu Linux HP Pav
Iterm Component Spare partnumber Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W available for FreeDOSand Ubuntu Linux,779840-001 In
Iterm Component Spare partnumber Intel Core 830Mi3-4030U (1.9 GHz), 1600MHz/2 MB L3, Dual 15W for use with WindowsProfessional HP Pavilion 15 Noteboo
Iterm Component Spare partnumber AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for usewith Windows Standard HP Pavilion 15
Iterm Component Spare partnumber AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) foruse with Windows Standard HP Pavilio
iv Important Notice about Customer Self-Repair Parts
Iterm Component Spare partnumber For use only on computer models equipped with Intel processors and UMA graphics 28 W 793182-001 For use with HP Pav
Iterm Component Spare partnumber Aqua blue finish 762501-001 Natural silver finish 762498-001 Snow white finish 762499-001 Vibrant red finish 7625
Display assembly subcomponentsItem Component Spare part number(1) Display bezel for HP Pavilion 17 Notebook PC (includes screws) 765782-001 Display b
Item Component Spare part number 17.3 WLED AG BrightView HD flat display panel available for Windows 8.1 (includesscrews)766904-001 17.3 WLED AG ful
Item Component Spare part number Snow white finish, Touchscreen 765777-001 Vibrant red finish, Touchscreen 765780-001 Neon purple finish, Touchscre
Mass storage devicesItem Component Spare part number(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or scr
Item Component Spare part number For HP Pavilion 15 Notebook PC in neon pink 778262-001 For HP Pavilion 15 Notebook PC in twinkle black 790019-001
Component Spare part numberFor use in Switzerland 755530-111For use in Japan 755530-291For use in Israel 755530-BB1For use in South Aftrica 755530-AR1
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141724935-005 WLAN Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMCfor H
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141756743-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery √ √ √ √762521
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762514-001 Display back cover (includes screws): natural silver
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762529-031 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762529-291 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762530-051 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762530-AB1 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141763100-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141763425-501 System board AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141764080-001 Heat sink assembly for use only on computer models eq
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765789-001 Base enclosure caps (Included in the plastics kit) fo
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765806-261 Top cover for HP Pavilion 17 Notebook PC computer mod
vi Safety warning notice
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765807-071 Top cover for HP Pavilion 17 Notebook PC computer mod
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765807-DH1 Top cover for HP Pavilion 17 Notebook PC computer mod
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141766480-001 System board Intel Pentium N3530, turbo up to 2.58 GH
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141767120-001 USB board for use with HP Pavilion 17 Notebook PC com
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141767415-001 System board Intel Core 830M i3-4030U (1.9 GHz), 1600
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141778258-601 AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141779840-001 System board Intel Core 830 M i3-4005U (1.7 GHz), 160
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141782940-601 System board Intel Pentium 830M N3530, turbo up to 2.
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141793076-501 System board Intel Core i5-4288U dual core 1.7 GHz fo
4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr
Table of contents1 Product description ...
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
5 Removal and replacement procedures forCustomer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing
BatteryDescription Spare part number4-cell, 41 WHr 2.8AH Li-ion battery 756743-001Before removing the battery, follow these steps:1. Shut down the com
Optical driveNOTE: The optical drive spare part kit includes the optical drive connector board and cable. Theoptical drive connector board and cable a
Remove the optical drive:1. Remove the screw (1) that secures the optical drive to the computer.2. Use a flat tool to press on the optical drive brack
Reverse this procedure to reassemble and install the optical drive.68 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures forAuthorized Service Provider partsNOTE: HP continually improves and changes product parts. For complete and cu
5 Removal and replacement procedures for Customer Self-Repair parts ... 64Component replacement
Base enclosureDescription Spare part numberTop cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. T
Description Spare part numberWith full size textured island-style Keyboard and numeric keypad white for use in the UnitedKingdom762530-031With full si
Description Spare part numberWith full size textured island-style Keyboard and numeric keypad Beats Audio in Latin America 762533-161With full size te
Description Spare part numberWith full size textured island-style Keyboard and numeric keypad white for use in the UnitedStates765807-001With full siz
Description Spare part numberNeon purple for use with AMD processors 780088-001For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish
2. Remove the ten Phillips screws.Component replacement procedures 75
3. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drivebay and one screw (3) near the display hinge.NOTE: S
Reverse this procedure to install the top cover and base enclosure.Component replacement procedures 77
Display panelComponent Spare part numberDisplay bezel (includes screws) for HP Pavilion 17 Notebook PC 765782-001Display bezel (includes screws) for H
Component Spare part numberDisplay panel full HD cable for non-Touchscreen models (includes webcamera/ microphone modulecable and screws) for HP Pavil
Updating the BIOS ... 117Deter
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the ope
4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2).NOTE: The power connector cover has two screws, howev
6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up thedisplay panel hinge (3) to release it.7. Loosen the
8. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures thedisplay panel to the back cover and lift the display p
10. If it is necessary to remove the display panel cable or access the webcamera and microphone,follow these steps. With the display bezel upside down
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1)from the adhesive holding it in place on the disp
d. Remove the wireless antenna from the retaining channels (2), and lift the antenna (3)Reverse this procedure to install the display panel.WLAN modul
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the ope
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: If the WLAN antennas are not connected to the terminals on th
TouchPad button boardDescription Spare part numberFor HP Pavilion 15 Notebook PC Intel computer models In Ano silver 762506-001In ash silver 762525-0
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